Nursing home hidden camera investigation: Understaffed and overworked


Announcer: -[ David ] This is
your Marketplace. Families on a mission… This needs to change,
it is totally unacceptable. -[ David ] ..to uncover
the truth. Nobody was there to help her. -[ David ] And, we get
hired to see what it’s really like inside. Are staff set up to fail? I would not want to be the
one in the bed in the state that long-term care is in right now. Minister Elliottt,
I’m David with CBC. How do you address
the concerns that these front-line
workers have? We take their
concerns very seriously. -[ David ] A special
edition of your Marketplace. How to fight for better care. [ ♪♪ ] [ Moaning ] -[ David ] Listen carefully. [ Moaning ] -[ David ] The call for help
is faint, but desperate. [ Moaning ] -[ David ] In the darkness
at this long-term care home an 84-year-old grandmother
struggles to breathe. [ Faint Moaning ] -[ David ] At home, her daughter
Marie had been told staff were checking her mom
throughout the night. [ Faint Moaning ] -[ David ] The breathing gets
weaker, and then stops. She’s gone. Nobody there to help her. She died alone, struggling. Nobody was there. And you’re left wondering
if they could have saved her. I think they could have. [ Crying Out ] -[ David ] For years
we’ve heard your concerns. What happens to our parents
and grandparents when we are not there? Are there enough
staff to keep them safe? To find out, we are going
deep inside long-term care. -[ David ] Sending a Marketplace
producer to volunteer, spending more than 60 hours
undercover at Markhaven. The same home where
Marie’s mother died. Okay. -[ David ] We are taking care
to respect residents’ privacy, focusing on common areas. It does not take long
to see staff who try– [ Polka Music Playing ] -[ David ] –but are simply
outnumbered. -[ David ] Elderly residents
waiting for help to use the toilet. -[ David ] Staff just trying to
keep up, racing from person to person. -[ David ] This is one home,
but we are hearing similar stories nationwide. Our undercover producer is– you
see her roaming the hallways, trying to find someone
who is just available to help with this.
-That is normal, absolutely. -[ David ] Miranda Ferrier
represents more than 30,000 personal support workers,
or PSWs in Ontario. How do you use the word
normal to describe someone waiting for more than an hour to
go to the washroom and there not being someone to help them? It’s been accepted
as the norm. Should it be? Absolutely not, it should
not be accepted as the norm. -[ David ] Unanswered
call bells… [ Rhythmic Beeping ] -[ David ] Barely time
for the basics. -[ David ] By one estimate,
Ontario staff only get six minutes to get each
increasingly frail resident out of bed, dressed,
and down for breakfast. I’m going to wheel you up, Gary. -[ David ] Staff who
want to do better, but there just is not time. A lot of the times
in long-term care, nine times out of ten,
you are skipping steps. Whereas– that might be,
that day you don’t wash under their armpits and you don’t
wash their nether regions, or, you know, you don’t
change their incontinence product real quick because
it’s not that wet yet, because you don’t have the time. -So you just let them sit in it?
-So let– You let them sit
in it until it’s full. Because you don’t
have the time. -[ David ] It’s not just
a problem at one home. A year ago at another Ontario
home we caught this conversation on hidden camera. -[ David ] These PSWs
are talking to a government inspector. She is powerless because there
is no minimum staffing ratio for nursing homes. -[ David ] And when
there aren’t enough staff, the worst becomes possible. You are a daughter and you are
listening to what sounds like her final breaths.
-Breaths, yep. Not easy to take. -Sorry.
-No, no. I wasn’t there to help her. Nobody was there to help her. I think that’s the
biggest part of it. -[ David ] Giovanna’s death
happened right after the home’s funding was cut by the
province, forcing it to lay off a night nurse. Marie’s mother died alone,
in a home where staff seemed always stretched
and at night, numbers dropped. Sometimes, just one PSW
for a wing of 27 residents. She loved to be
with her grandkids. She laughed a lot. She told a lot of funny stories. Fake stories to my kids. She’d get them going. She was really funny, she
had a good sense of humour. A really good sense of humour. -[ David ] Worried for months
about her mother’s care, Marie decides to install a
hidden camera in her room. I wasn’t going to be
able to see her a lot. In the month of May,
I had eye surgery. -[ David ] Giovanna needed
a tracheostomy to breathe, a tube bringing
air to her throat. In case of a problem, the
home’s own care plan demanded a call bell within reach. Whenever she wasn’t well she
always held onto that call bell to get help. -[ David ] On the night
she died, though, Marie wonders,
were staff too busy to check? Too overloaded to notice
the gasp for help? Mom was gone. And I believe, in all hearts,
that the cause of her death was due to lack
of experience. Staffing not knowing
what they are doing. Training. Not enough staff. What do you want
the ministry to change? There should be legislation
that has to have more people to take care of our loved
ones, more nursing staff, more PSWs on the floor. -[ David ] We showed the
video to Miranda and together we notice something alarming. She was seemingly partially out
of the bed trying to reach here. Oh, my God,
where the call bell was. They left the call
bell on the chair. They left the call
bell on the chair. Ah, sorry. -[ David ] That call bell, the
one required to be in the bed with Giovanna. Even as she struggled,
she couldn’t reach it. No one should have
to suffer like that. And I mean, the problem is
that they are all suffering like this. -[ David ] Suffering that Marie
did not know about until months later when she
watched the video. Staff were supposed to check on
Giovanna throughout the night but no one did until morning. If she was able to get help,
the morning that she passed, she would have
probably been alive. -[ David ] Workers discover
her body half out of bed. Marie believes she was
trying to reach that call bell, the one that
might have saved her. This is them moving her body. If her feet were down dangling,
she was trying to get help. She was trying to get up. And get to her bell. -To get help.
-To get help. -[ David ] For two years
we have been investigating long-term care homes in Ontario. Now, we are deep undercover
in one home, spending days inside, hearing the consequences
of short staffing. -[ David ] We have heard the
same story from across Canada, including here in
Hare Bay, Newfoundland… ..where Sharon Goulding-Collins
has a plan to fight for elderly residents like her mother,
who has dementia and lives in a nursing home
45 minutes away. Hi, Mom. Hi, Mom. What are you doing? Mom, Mom. Are you going to have a nap? Are you going to have a nap? -Hi, Sharon.
-Hi. [ Mother Chattering ] -[ David ] Sharon is now a
stranger to the woman who spends her days calling
for her own parents. Yeah. [ ♪♪ ] It is amazing,
she is just so strong. And then for this to happen? -[ David ] There have never
been more dementia residents, like Lillian, in long-term care. A growing number with very
high needs and unpredictability. Sometimes other dementia
patients become aggressive, and there have been altercations
that have left Lillian bruised, no staff there to help. There are so many other
things that have happened that nobody’s seen. Like the bruises on her
from here to here. Like the scratches and
cuts on her face. Like being punched
in the mouth. But there was nobody
there when it happened? There was nobody there. -Nobody there to stop it.
-Nobody. -[ David ] Sharon is usually at
home when she hears about a new injury. An attack from a
fellow dementia resident. This can’t go on. This is an 82-year-old
woman who is getting beaten up. Um… And the response was–
and it was not the first time, “I’m sorry but we can’t be
everywhere all the time.” Why do you think that is? Why can’t they be there
when their residents are being attacked by others? Because there’s
not enough staff. There’s only so
much that they can do. -[ David ] Even though the
regional health authority says they are fully staffed, they
acknowledge dementia patients can be combative. So there are
safety plans in place. 300 kilometres away in
St. John’s, Heather Reardon faces that on every shift. -Hi, Heather?
-Hi. Yeah, I’m David. On the night shift when staff
numbers drop she’s the only registered nurse in
charge of 140 patients. I wish I could split myself
in half because I could be needed upstairs because
someone has had a fall, or I could have somebody in
respiratory distress down on another unit, and
both are unstable, and both need a
registered nurse, but there’s only one of me. The quality of
care is not there. Simple day-to-day
things are not getting done. They might only have time– they
may have to leave them in bed. They may be left in bed the full
shift rather then being up for several hours because we do not
physically have the manpower. Fast-forward your own
life 50 or 60 years, would you want to be in a
long-term care facility, the kind that you
work in right now? In the state it is now?
Absolutely not. I would not want to be
the one in a bed in the state that long-term
care is in now. -[ David ] If nurses
say they are stretched, imagine personal support
workers, the front line staff. Those who wash,
care, feed, lift, and keep safe
the elderly. Undercover, we are seeing it
and hearing PSWs so burnt out, they are quitting. -[ David ] It is not just the
stress that is wearing on staff across the country. They are often on the
receiving end of violence. It’s hard to make out but you
can see down the hallway that a resident is kicking one
of the staff members. -[ Miranda ] Mmm-hmm. -[ David ] How often do you
hear about violent incidents against staff? -[ Miranda ] Every single day. So much so, that it’s
actually become the norm. -[ David ] The violence
against staff is the norm. Yeah. Why would you
want to work there? My point exactly. That’s why we’re short-staffed,
that’s why the PSW profession is not necessarily one that people
are lining up to get into. It’s because, you know–
the really sad thing, David, is when you sit with PSWs
or in a room full of them, and I am many times with my
members, and they will say, well, who got scratched today?
And it’s a joke. Or who got bit today, you know? -[ David ] For its part,
Markhaven did not want to do an interview but tells
us they provide a “safe and comfortable
working environment.” They agree that more staff are
needed and say they provide the best care possible
with the money they get from the government. [ ♪♪ ] -[ David ] Back in Hare Bay,
Sharon is fighting for change. Angered by her
mother’s injuries, and no one being
around to stop them. This needs to change,
it’s totally unacceptable. So, that’s when
I created the group. The Facebook group. -[ David ] Her online community
now has about 5,000 members from across Canada calling
for legislative action, a campaign Sharon
names after her mother. What is it that Lillian’s Law,
what you are proposing, is calling for? The initial
thing is the ratio. As there is a law for daycare,
where you have a ratio of caregivers to children,
we want the same for long-term care residents. For people who can’t
care for themselves. [ ♪♪ ] -[ David ] Every day
she hears stories of residents left for hours without help. And then the extremes. A woman left in bed
with a broken hip, the doctor not
called until morning. What do they say? What sits with you? It’s the same thing. What has happened to my mother,
there so many more extremes, so many more things that have
happened that should never have happened, and are worse. -[ David ] Across the country,
staff shortages in long-term care are making headlines. In Québec, the ombudsman says
nursing homes are a disgrace. The conditions the staff
work in are not acceptable. -[ David ] Staff can
barely keep up. [ Cheering ] -[ David ] And in Ontario… -[ Rallier ] Will you stand
with us and keep fighting until seniors get the
dignity they deserve?! [ Cheering ] -[ David ] A call for more
staff in long-term care. [ ♪♪ ] The seniors helped
us build cities, build our province,
and build our country… -[ David ] Supported by the
provincial Conservatives… [ Applause ] -[ David ] Then,
Doug Ford won power. Today we are announcing
15,000 new long-term care beds in the next five years. -[ David ] Now he is promising
more room for seniors in long-term care. 30,000 new beds in ten years. -[ David ] But with a
staffing crisis right now, who is going to take care
of the people in those beds? -[ David ] After two years of
investigating long-term care homes, we are seeing the
impacts of short staffing. So, what is the solution, then? The solution is more staff. We need more staff,
we need more funding. -You need more funding.
-Yeah. -[ David ] We are showing our
hidden camera video to Candace Chartier, CEO of the
Ontario Long-Term Care Association which represents
most homes in the province. We are asking the government
for $100 million a year for the next four years. Do you think you will get it? I think they are
listening to us. I think that if they– Because in this province
there’s a government intent on cutting costs. It is, but it’s a government
that’s investing 15,000 beds, new long-term care beds. If we can’t staff our current
beds and you want to put 15,000 more beds in the system,
more staff has to happen. Please hear me when
I say change is coming, help is on the way. -[ David ] Ontario’s new premier
Doug Ford campaigned on helping seniors. [ Applause ] -[ David ] We want to speak
to him but his government has declined our interview
requests for almost eight weeks. We’re talking to the
people on the front lines, be it doctors, nurses, other
frontline healthcare workers. -[ David ] So we are catching
up with Doug Ford and his Health Minister
unannounced. Minister Elliott,
I’m David with CBC. Can I just ask you a really
quick question about long-term care? Sure. The issue is specifically
around frontline workers. They are saying in long-term
care that there simply aren’t enough of them for the
beds that exist right now. Your government is
announcing even more beds. How do you address the concerns
that frontline workers have around increasing resident
on resident violence, about the fact that they,
in some cases, have just six minutes to get even people with
dementia, who are incapacitated, to get them up and dressed
and to the washroom, to get them washed and get
them to breakfast– how do you address the concerns
these frontline workers have? We take their concerns very
seriously and what we are doing in the ministry right now is a
human resource review of what healthcare professionals we need
in various healthcare settings. Are you committed to listening
to those frontline workers, people like personal
support workers, who form the real frontline? Absolutely, that is who
we want to hear from. We want to hear from frontline
workers because we want to make sure that they feel safe in
the work that they are doing and that they are able to
do it in the best way, the way that they were
trained to do it, and to make sure that all patients
receive high-quality care. [ ♪♪ ] -[ David ] It is too
late to help Marie’s mom. She died after months of
Marie sounding the alarm. You’d been warning of problems. I had been warning
them of problems. Both the home
and the ministry. And the ministry. -And when did–
-And they failed me. When did the ministry finally
respond to your concerns? My report came in October. By October,
your mother is gone. Yes. -[ David ] And remember, it was
only after reviewing this video that Marie uncovered
how her mom died. Her long-term care home,
Markhaven, tells us they have now asked the Ontario
Ministry Of Health to review Giovanna’s death. Meanwhile, in Newfoundland,
Sharon is relentless in pushing for better care with
mandatory staffing ratios. Maybe if someone is
passionate enough about this, that we can inspire others
to do the same. To come together
and be a strong voice for those that
do not have a voice. Who put that certainty
and strength into you as a person? I think it was my mother. To do what you can, and if there
is something that needs to be addressed and it is
wrong, then it is wrong. She’s fighting for herself
through you. Yes, I guess so. [ ♪♪ ] -[ David ] Do you have loved
ones in long- term care? Share your story. E-mail us at [email protected] [ ♪♪ ]

100 Replies to “Nursing home hidden camera investigation: Understaffed and overworked”

  1. People need a bedside panic button that alerts staff to an emergency ( that are screwed in the bed frame so they are always in reach

  2. The real foundation to this problem is that the admin is stealing the money that should be going to labor!!!

  3. Even the state facilities have the same problems and same nurse to patient ratios. It’s just considered the norm industry wide. It all comes down to MONEY AND GREED! This will only be fixed with FORCED LEGISLATION!

  4. They need to have 1 person per hall and 2 at least that float. They make over $100,000 a month and they can't schedule? That is unacceptable. Plus 1 nurse should have 1 (or 2 nurses depending on the workload). And maybe an additional "float" nurse.

  5. I have seen them purposely unplug call lights from the wall for their "problem" patients. They are problem patients BECAUSE THEIR NEEDS ARE NOT BEING MET.!!!!

  6. 6 minutes to get people up and ready for breakfast!?! That's insane.
    1 semi-trained staff for a wing of 27 patients!?? THAT'S CRIMINAL!

  7. Take care your parents like they did for you. They didn’t throw you in a nursing room when you were fragile. So, stop making excuses and buy back the favor.

  8. Worked in this situation in my last job. No staff to be found, no management to be found, some days 47 residents to one aid. when state came in to investigate claims against the nursing home, management was everywhere helping aides. As soon as state left, management disappeared. After 3 years I had to quit. It was mentally and physically impossible. God help our elderly citizens.

  9. I am a carer and have been working in a nursing home for 3 years and can say this is absolutely correct. We are severely understaffed on a regular basis, and due to that we don’t have the time to have meaningful moments with residents or even give them a proper wash. No matter how many times we speak up and say this is an issue… nothing changes as management only cares about the documentation and not about the quality time or quality care that’s given

  10. I am sorry but some of these family members are simply awful they don’t want to even help their love ones to the bathroom or even feed them a meal. Somehow they are above that, but have the nerves to be mad when you can’t get to them in a snap to do what they want you to do. Patient to staff ratio needs to be set by the state and followed sticky. It is impossible to give great care to 15/20 patients in 7.5 hours NOT POSSIBLE. If you want your love ones to get superb care consider a small residential facility that is managed and ran well. The best give away to a great residential facility is the smell. Trust me. Thank me latter. If residents are being cared for and changed regularly you would know.

  11. my mom works at a nursing home and she cant even call in sick without getting an occurance and risk losing her job so she is forced to go in sick.

  12. I've worked in care homes for 25 years ,the problem is is the tight fisted owners wo are only in it for the money they are making a fortune, they won't pay for the staff always understaffed, the food is poor, I can tell a few stories believe you me ,I now work private for myself in their own home

  13. That title is so true……people want 5 star care but won't pay for it…2 cnas for 40+ people sometimes….can't be mad at cnas be made because y'all state officials don't care

  14. Do you pay a monthly fee for lTC in Canada, or does the government cover all of the cost. In the USA we have to cover the cost at 3 to 5 or $6000 a month an the care is no different here. Its horrible.

  15. I worked in these "homes".I wouldn't leave my dog in some of them.staff tried but never enough people to work the floor.barely had time to wash face and hands!!! Sad .

  16. It's the same in Australia. I've observed nursing home staff and in the end I'm seriously questioning how my mum was treated before she passed away.

  17. Nursing homes are not what they once were. It’s not just a problem in Canada but in the states too. I worked Ltc for 15 years once corporations bought nursing homes it became all about profit. The quality of care and food went down while costs went up the CEOs fill their pockets while front line staff gets low pay and overworked, if you can care for your loved one at home do it ! Staff cares but there’s only so much they can do when they have to care for 10-20 people in one shift.

  18. Prisoners have better care. Thousands a month from patients , pennies to the front line workers that are overworked, understaffed and severely underpaid. I am a natural born caregiver and I cant sit and watch the pure neglect that is the "norm" for somebodies loved one. This needs to change I will NEVER put my loved ones in a nursing home unless serious changes are made fast. Last place I worked was 1:28 LTC most days for 12 hours shifts. The law states 2 people on hoyer's That isnt done unless state is in the building. Seems activities had higher budgets then staffing. I definitely want more care in ADLs instead of Bingo. Hoping things change for everyone's loved ones.

  19. I've been a CNA for 5 years and I can say without a shadow of a doubt it's one of, if not, the hardest jobs around it's very very common to see two CNAs to 40 plus patients. We will never see a change in this horrible situation until we change legislation and make mandatory direct care minimums on a federal and state level! This is backbreaking labor and our elderly WILL NEVER get the care they need the way we're going now.

  20. I'm 23, but for two years I had a trach and was in these homes for therapy. I was heartbroken for the elderly there. I would bring my piano, and other things to make them feel better.

  21. Home health has stopped showing up for their jobs. Honorable healthcare staff have openly let me know they are consistently reporting nurses for not doing their jobs.

  22. This is a nationwide problem…..wake up people it's the same in the hospital. 4 nurses to 35 patients is not safe. Wtf…..this video proves it…….what are we gonna do now???

  23. I've been a nurse for 33 years and people have no idea of what we have to put up with. I realize this is mainly about the patients but everybody seems to forget the employees. We have to put up dealing with the illnesses and things that are very communicable we have to put up with a lot of pressure short-staffing always and we have to put up with nasty patients nasty families where in the state of Kentucky can nurses have been murdered on the job as nurses in the last two-and-a-half years. For some reason people seem to have the same attitude towards healthcare workers as they do teachers which is you signed up for the job take it. Well I say I don't take it. I was never touched the first 30 years I was a nurse in the last three years I've been assaulted four times it's getting out of hand the next person that assaults me is not going to go to jail they're going to go to prison because I'm going to March it every step of the way through with the court and they're going to do their job. I think that this short staffing has been going on for an extremely long time. Anyways I'm sure nobody else cares about my rent but I thought I'd put it in there anyways little bit of catharsis never hurt anybody!

  24. Not all nursing home s are bad this is what happens that gives a bad name to good ones .and also don't want to pay the CNAs and always short . So ppl can't only do so much put ur selfs in thir shoes .you tried to take ur love one home n care for them. families keep there checks so thir for u do it . administration never wants to pay this nurses aids . It's a lot of For few CNAs I'm sorry but part of it is about the money it's a hard job and you need to get paid well for to be able to feed your own at home. Nobody thinks about how hard it is for the staff to work short into trying to tend to that takes a toll on your body emotionally physically and mentally. If this administrators would pay well they would staffed .

  25. Why those people can’t keep their elders with them? Old pals need care and love from their families.. we have to value our elders 😭

  26. The best way to ensure your elderly loved ones aren't subjected to this is to visit them as often as possible. Bad Nurses often target patients who don't get visitors because they think nobody is going to report it.

  27. Nursing home? For elderlies?? No.i call a place like this a hell
    Honestly?? NEVER PUT YOUR PARENTS IN HOME FOR THE AGED.♥️🍏

  28. I worked in a nursing home but in dietary. They are almost always understaffed. 10 -12 patients to one nurse aid. There should be laws like they did to RN's. And truckers. The state they come in but they dont fix the problem.

  29. There's talk about underfunding but you're asked to sign power of attorney. The nursing home takes the whole Social Security check from each resident. And medicare pays for the rest. How in the world are they saying underfunding?

  30. I'm a CNA working in America, I see the same issues. I'm in tears, this is heartbreaking and unacceptable. I unfortunately cannot take care of 5 people at the same time when call lights go off and others CNA's and Nurses are already busy. I try really hard and do everything I can, but there's not enough people. Things need to change, I wouldn't want to live where I work. It's a hard job and people always quit, short staffing is at the core of the majority of problems. We need more help.

  31. Yeah, the diaper stuff is also to save the owners money!! The biggest problems with nursing homes is that they are badly understaffed; a lot of them don't do background checks; there is a huge turnover, because the owners of these homes don't want to pay the workers a decent salary and too many other things to even bother mentioning! In my opinion, most of them should be shut down! The also have a huge turnover, when it comes to owners too, because they are hoping to get rich quick! It all stinks!

  32. It's a shame that there are more rules and regulations in regards to ratios of child care staff to children then in a age care home.

  33. Rather hiring more workers as needed they rather fire 1 when something happens making worker loose they licence to show they professional. Hypocrisy.

  34. The state does NOTHING to make life better for residents!!!!!!!! The owners live like kings and queens, while the residents are being neglected!!!! Nursing Homes are FOR-PROFIT Medicare/Medicaid money is going right into the pockets of the owners of nursing homes!!!!!

  35. I would shut down all Daycares and nursing homes. In Africa people take take of their own children and parents.

  36. I’m a caregiver at my job I’m starting to complain not just for me but my residents as well….we are overworked and underpaid…We have a high turn over rate because we have no help…. we have 2 caregiver in assistant living and 2 in memory care ….we have 30 residents and most of them we havr to pick up and transfer …we have nobody serving food in our area so imaging bringing residents to the dining room and serving 30 residents dealing with their complaints because we understaff and some residents can’t get the care they want ….imaging washing dishes and going back to clean residents for bed …..

  37. this is wrong, and so so sad ! we need more people doing this, I don't know anything about medicine or ect,, but I would love to help them by listening and bathing, songs, reading just being there for them, but I don't have this kind of places near me , this is horrible !

  38. Take our parent (s) in our own home. And if we have hire a nurse to come in, do so. For those women that have to work

  39. Its common that the emergency room i work at gets elderly that fall and takes almost a day to find them. Since I been there i heard that it took 2 days to find someone who fell. All from the nursing home. From the USA

  40. In the ER receives elderly from nursing home that fall or other thing. Since understaffed the nurse doesn't have time to check on them, instead the ambulance picks them up and takes them to ER to be checked by RN and doctors. The hospital can't report because HIPPA laws.

  41. 40 is the natural human body lifespan. People where never meant to be 84 years old that's why they cant do anything for themselves

  42. These nursing homes and assistant care places make a lot of money. The corporate offices make large salaries, why the assistants salaries are so low. Hire enough staff members to help care for the residents.

  43. and here we are almost a year later and all Fords government has done is more cutbacks to the system. Glad to see they are so actively "listening" I work in long term care, they are defiantly understaffed. and the people i work with do everything in their power to care for the residents, they are passionate caring loving people who just dont have 40 arms and legs to be in 50 places at once.

  44. Hey everyone, so the answer to this question is to take care of the widows and the elderly in your own home. This is a biblical command given by God that says to take care of your elders and the widows amongst you. The problem is not to have nursing homes but its up to the children to take care of there parents who are in their old age. MANY other cultures do not place the elder in senior homes but instead they care for them at there home. This is the only resolution to the problem.

  45. Often the elderly never get dressed.They sit in a chair with a shirt on,a diaper and socks and a blanket over the legs.Diapers laying around,making the whole nursing home stink. lack of staff who speak the language of an elderly.Remember Canada is multicultural, but not enough so elderly has somebody who speak their native language.Staff shuffling in food in the mouth,scraping food of the lips, shuffling it back in.Just like with a child.Diapers not being change enough. Even people without an education can do better than some of the educated caregivers.Why ! Because they do not care. 😳♥️

  46. My stepdad was in a nursing home. I specifically told the head nurse to make sure he drinks plenty of liquids cause he gets dehydrated. Well with a few days he was back in the hospital for dehydration. They don’t care and do not have enough people to take care of them

  47. My mother lives with my youngest sister near Fort Worth Tx….

    My mother was just in a physical Therapy Home in that area. (believe me if I had the name and address, I would post it)

    However, she was made to go to the bathroom in her pants.

    They kept her in a diaper while she was there.

    And my belief is they kept in a diaper, due to a "lack of staff".

    She was very able to walk and just needs some assistance.

    Thank goodness she was only there a little over a week and is safe back at home.

    My hearts go out to all those who "feel" they have no choice, but to use these nursing homes facilities.

    My suggestion, cut back on living expenses, quit your job, and go without…. You only have one set of parents and only for a short while.

    When they are gone, they are gone.

    You can always regain material things, but you can never get your parents back.

    💖 Love them while you can.

  48. well, the real problem is the government, a friend was in a nursing home, there were multiple complaints and the gov sent in a team to investigate. they simply went through the paper work of the place. there was a doctor who went through on a regular schedule but he actually never examined the patients himself in person but would right reports on each person. the gov investigators did not ever talk to any of the residents. so if the paper looked good nothing was done. so there was never any real investigation. this is the biggest problem. never trust the gov.

  49. My first job as a teen was in a nursing home. Where I'm from, we could get certified in high school. I worked at a few places and they are always under staffed. ALWAYS!! I cried at least a few times a week. No one seems to care. They are stripped of their dignity and treated like garbage. I couldn't take it. I ended up choosing the military as a career. It's just so devastating.

  50. If you really love your relatives, you would never leave them at a nursing home. This is not a secret. We all know how those places are. If the elderly ones don't have anyone else, I see they have NO OPTION. But if you care about someone, no matter how hard it is, don't abandon them on those places. It's better they don't have proper care around the loved ones, them alone.. love is key.

  51. Reminds me of a few nurses who i use to work with, theyalways bragging about driving $50,000 trucks and cant even get a BP correct!

  52. Doug Ford and conservatives killing people. Cons ALWAYS cut public services to make room for tax breaks for the rich and large corporations.

  53. We have the exact same issues here in the USA and it scares the heck out of me to think that my parents may have to go into these hell holes…reform is to simple of a word, it should be wiped out and begin again with legislation that is Patient and caregiver oriented!!!🙏

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